At Freetofelling Store, we are committed to ensuring your utmost satisfaction with every purchase. Should you find any reason for dissatisfaction with your order or receive a faulty item, we are dedicated to assisting you through our streamlined Returns and Refunds Policy. Please carefully review the following terms and conditions to familiarize yourself with our process:

1 – Order Modifications or Cancellations:
You have a window of 12 hours from the time of placing your order to make any changes or cancel it. This includes adjustments to shipping details, contact information, or customizations. To request modifications or cancel your order, kindly contact our Customer Support team promptly at [email protected]. If your order has not yet been processed for shipping, we will gladly accommodate your request and issue a full refund.

2 – Refunds & Returns:
We accept and guarantee refunds within 30 days of your order receipt for eligible products.

2.1. Refund and Return Scenarios:

For defective products:

  • Items deemed defective or damaged upon receipt.
  • Products differing from their descriptions or customizations.
  • Incorrect or mismatched sizes.
  • Lost or missing items.
  • Any other errors attributable to us.

In such cases, we will arrange either a replacement or a full refund, covering return shipping costs, based on your preference.

For instances of customer remorse:

While we encourage careful review of order details upon confirmation, we understand that circumstances may change. If you decide to alter or return your order due to personal preference after receipt, please contact us. We will evaluate your request on an individual basis and strive to ensure your satisfaction remains paramount.

2.2. Eligibility for Refunds:

  • Request must be made within 30 days of order receipt.
  • Product must remain unworn, unwashed, unused, or in its original condition as received, including the packaging.

2.3. Refund and Return Procedure:

Step 1: Contact Customer Service at [email protected].

Step 2: Provide comprehensive photos of the received items and the package, including the shipping label, to initiate a refund or replacement request.

Step 3: Upon receipt of your detailed ticket, we will review and process your request accordingly, ensuring prompt resolution.

2.4. Return Process:

Our Customer Support team will guide you through the return process, with the following considerations:

  • Returns accepted within the United States.
  • Options for in-store or mail returns.
  • Return labels available for download/print for defective products; return shipping responsibility lies with the customer for personal preference returns.
  • Products must be in new condition for returns, with no restocking fee applicable.
  • Return shipping costs covered by us for defective products.

2.5. Refund Process:

Upon receiving and inspecting the returned item, we will promptly update you on its status. Approved refunds will be initiated to your original payment method within 2-3 business days. Please allow for additional processing time by your bank or credit card company, typically 3-5 working days. Should you not receive the refund within 7 business days of confirmation, please notify us via email.

Should you have any inquiries or require further clarification regarding our Refund and Return Policy, please do not hesitate to contact us. Your satisfaction is paramount, and we are dedicated to providing an exceptional shopping experience.

CUSTOMER SUPPORT:

  • Email: [email protected]
  • Address: 1050 Calle Amanecer, San Clemente, CA 92673, United States
  • Phone: +1 (212) 661-3579
  • Operating Hours: Monday – Friday/ 9:00am – 5:00pm (EST)